About me

I hold a top secret security clearance for my job. In my regular, fulltime jobs as a federal contractor, I worked as a software help desk analyst and shortly thereafter, became the lead technical writer for a Department of State (DoS) contractor.

Today, I am a Knowledge Management Analyst for a Department of Defense (DoD) contractor. I not only create technical documentation in print and online, I am a SharePoint administrator managing the Knowledge Base and SharePoint site managers. However, the majority of the time, at least lately, is creating Nintex forms and developing the associated Nintex workflows.

I have over fifteen years’ experience in information technology, graphics design, business development, technical writing, marketing, and training and program development.

Prior to becoming a federal contactor, I worked in the healthcare industry for human resources as a training program developer and facilitator. I have created and written training program manuals, job descriptions, and policies and procedures.

As technology changed, documentation and training went "online". I designed and developed the CSS and HTML pages for information that was previously in print.

As a federal contractor working in the DoS and DoD locations, I became proficient in Section 508 compliance mandated in January 2018. As part of my job, I ensured web pages and electronic documentation I created complied with the electronic information technology (EIT) portion of Section 508 of the Rehabilitation Act of 1974, and the Web Content Access Guidelines (WCAG 2.0) developed by the World Wide Web Consortium (W3C).

I hold a top secret security clearance. In my fulltime positions as a federal contractor for the DoD and DoS, I worked as a software help desk analyst, lead technical writer, and knowledge management analyst.

Today, I am a Senior Technical Writer for a company that creates airline APIs. I not only write the documentation (KB, release notes, user guides, etc.), I create training demos (Sway, PPT) and videos (Camtasia, Clipchamp), develop workflows (Power Automate) and analyze results (Power BI). I am also the SharePoint 365 site administrator for the technical writing hub.

As a Knowledge Management Analyst for a Department of Defense (DoD) contractor. I not only created technical documentation in print and online, I worked as the SharePoint site owner/administrator managing the Knowledge Base and SharePoint sites for the Air Force Central Command (AFCENT). I created automated business process flows using Nintex and Power BI.

I have over fifteen years experience in information technology, graphic design, business development, technical writing, marketing, and training and program development.

Prior to becoming a federal contactor, I worked in the healthcare industry for human resources as a training program developer and facilitator. I have written training program manuals, job descriptions, SOPs, and policies and procedures.

In an agile work enviroment, I worked within the source code (Zendesk Guide) to create knowledge base articles. I wrote and/or edited the CSS and the HTML pages as necessary.

As a federal contractor working in the DoS and DoD arenas, I became proficient in Section 508 compliance mandated in January 2018. As part of my job, I ensure web pages and electronic documentation I create comply with the electronic information technology (EIT) portion of Section 508 of the Rehabilitation Act of 1974, and the Web Content Access Guidelines (WCAG 2.0) developed by the World Wide Web Consortium (W3C).

Education, certifications, and skills

Masters in Business Administration (MBA) from Charleston Southern University
BA in Political Science Pre-Law from the University of Central Florida
Microsoft SharePoint 365 Site Owner
Microsoft SharePoint 2016 Administrator
Microsoft SharePoint 2016 Power User Platform
Microsoft Office Specialist (MOS) Master
Certified Knowledge Manager (CKM)
Web Design Advanced, Trident Technical College
Graduate, Disney Institute Quality Service Training Program
ISO 9001 and CMMI